Privacy Policy

for the Management of Personal Information

This document describes the privacy policy of Lara Mathers trading as Lara Mathers (ABN: 267 65219 308) for protecting the privacy of personal information we collect about you, including through our website, located at www.laramathers.com as well as through the provision of weight loss nutrition and dietetics products and/or services or directly provided to you.

As a health service provider, we are bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

Personal Information We Collect

The types of personal information we collect may include:

Name, date of birth, address(es), contact numbers, email address and other contact details;
Demographic data such as age and location;
Transaction data (including details about payments to and from you and other details of products you have purchased from us);

Sensitive Information

We may also collect the following sensitive information:

Health information, including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors;
Details of other health service providers involved in your care (e.g. referring doctor's name, phone and address), and copies of any referral letters and/or medical reports and test results (e.g. pathology results, imaging reports);
Health information contained in your digital health record including an individual’s healthcare identifier (if you participate and only with your consent); and
Healthcare identifiers and health fund details.

If you do not wish for your personal information to be collected in a way anticipated by this Privacy Policy, we may not be able to provide our services to you. In some circumstances, you may request to be anonymous or to use a pseudonym, unless it is impracticable for us to deal with you, or if we are required or authorised by law to deal with identified individuals.

We usually only collect sensitive information from clients we are providing services to, or potential clients who have requested our services.

How We Hold and Protect Personal Information

We store all personal information we collect electronically, including on or within:

Dedicated information storage software, such as client relationship management (CRM) software (e.g. Halaxy)
The backend of our website
The backend of our social media accounts, such as Facebook and Instagram
What is personal data? Any information relating to you.

Your rights

You have the following rights under the GDPR:

The right of access (the right to access personal information we process)
The right of rectification (the right to require us to rectify inaccurate personal information or complete our records)
The right to be forgotten (the right to require us to erase all your personal information in certain circumstances)
The right to restriction of processing (the right to restrict how or why we process your personal information)
The right to data portability (the right to receive a copy of your personal information)
The right to object (the right to object to us processing your personal information)
The right of review (the right to request a human review of automated decision making or profiling)

You can exercise any of these rights by emailing us at [email protected]

Changes to this policy